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FAQs

 

Do I need to do a skin patch test?
Yes.  We advise all customers to do a patch test before using our products.  Even though we use a high quantity of natural ingredients, in rare occasions, some customer can experience a reaction.  If any products get into your eyes, rinse immediately and seek medical advise if you feel it is required.  

What currency are the prices do I see in the site?
All prices are in GBP Sterling.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2 business days for dispatch and 4-7 days for delivery by 1 of our nominated courier services.  If you have not had a dispatch notice by email please contact customercare@simplycoconuts.co.uk.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund by emailing customercare@simplycoconuts.co.uk.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply email customercare@simplycoconuts.co.uk with the correct address. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time within the UK is 4-7 days, outside of the UK is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to customercare@simplycoconuts.co.uk and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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